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Stress

Employee Re-Engagement

Posted on 2 December 20236 August 2025 by Darren Walley

Employee re-engagement (make them happy) is not difficult once you recognise it is required. As a director, you may need to re-organise management because we all know that “People leave managers, not jobs”. Having looked at various companies and advised them on engagement, most of the time, it has been due to bad managers. Once…

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Chain of Command

Posted on 24 November 20233 August 2025 by Darren Walley

People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…

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Bad Customers

Posted on 11 November 20236 August 2025 by Darren Walley

Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…

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Customer Service Attitude

Posted on 1 November 20233 August 2025 by Darren Walley

If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…

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Bad Management and Office Assassins – A reason to be self-employed

Posted on 11 October 202328 July 2025 by Darren Walley

Bad Managers, Bad management and office assassins? It sounds like Game of Thrones! To be honest, I believe every company in the west is like this.  You have your different sections, the self-imposed leaders and their loyal assassins. I left the British RAF in 2001. It was my first job and had been from the…

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Me, Myself and My Mental Health

Posted on 11 October 202320 July 2025 by Darren Walley

As before in my previous articles, I am not a medical practitioner in any aspect.  However, having suffered from mental health issues myself, I believe it gives me the right to speak about it.  Not only does it give me the freedom to talk about men’s mental health, but it will help me and hopefully…

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The Dark Side of Emotional Intelligence

Posted on 11 October 202320 July 2025 by Darren Walley

In my last article, we looked at Emotional Intelligence and its importance for managers and leaders and life itself. There is the dark side of emotional intelligence, which we will have all experienced at some time in our lives. Here I will look at the dark side of emotional intelligence and what to look for,…

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Emotional Intelligence

Posted on 11 October 202320 July 2025 by Darren Walley

What is Emotional intelligence? Emotional intelligence (or emotional quotient or EQ) is the ability to understand, use, and manage your emotions positively to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also…

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