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Month: November 2023

Chain of Command

Posted on 24 November 20233 August 2025 by Darren Walley

People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…

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Employing a Veteran

Posted on 18 November 202314 August 2025 by Darren Walley

I decided to write this article based on the typical behaviour of the new entitled generation or “snowflakes” that are now in the workplace, giving managers like me a hard time. In my current role I am actively employing veterans and demonstrating the terrific benifits. I want to champion the benefits of employing a veteran….

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Bad Customers

Posted on 11 November 20236 August 2025 by Darren Walley

Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…

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Customer Service Attitude

Posted on 1 November 20233 August 2025 by Darren Walley

If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…

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Home » Archives for November 2023

Categories

  • Instructional Design
  • Life Lessons
  • Philippines Life
  • Stress
  • Tips & Tricks
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Recent Posts

  • 7 Fragments of Knowledge That Transformed My Thinking (and How You Can Use Them)
  • The Hidden Crisis Most Middle-Aged Men Don’t See — And How to Break Through It
  • Why Smart Men Feel Lonely After 40 (And What You Can Do About It)
  • How to Reclaim Your Confidence: A Guide for the Modern Man
  • Navigating the New Digital Nomad Visa: What Expats Need to Know (2025)

Recent Comments

  1. The Hidden Crisis Most Middle-Aged Men Don’t See - Darren Walley Consultancy on 7 Fragments of Knowledge That Transformed My Thinking (and How You Can Use Them)
  2. The Hidden Crisis Most Middle-Aged Men Don’t See - Darren Walley Consultancy on Male Menopause
  3. The Hidden Crisis Most Middle-Aged Men Don’t See - Darren Walley Consultancy on Me, Myself and My Mental Health
  4. Why Smart Men Feel Lonely and Disconnected Today - Darren Walley Consultancy on Male Menopause
  5. Employee Happiness & Engagement Crisis - Darren Walley Consultancy on Nepotism in the Workplace

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