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Month: November 2023

Chain of Command

Posted on 24 November 20233 August 2025 by Darren Walley

People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…

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Employing a Veteran

Posted on 18 November 202314 August 2025 by Darren Walley

I decided to write this article based on the typical behaviour of the new entitled generation or “snowflakes” that are now in the workplace, giving managers like me a hard time. In my current role I am actively employing veterans and demonstrating the terrific benifits. I want to champion the benefits of employing a veteran….

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Bad Customers

Posted on 11 November 20236 August 2025 by Darren Walley

Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…

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Customer Service Attitude

Posted on 1 November 20233 August 2025 by Darren Walley

If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…

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Home » Archives for November 2023

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Recent Posts

  • Parallel Intelligence: How Humans and AI Can Work in Tandem
  • Employee Happiness & Engagement Crisis
  • The Great Reinvention of Leadership: How to Thrive in the New Work Culture
  • The Great Flattening: What It Means for Managers, Teams, and the Future of Work
  • How ‘Fragments of Knowing’ Secretly Shape Your Reality

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  1. Parallel Intelligence: Humans and AI Collaboration - Darren Walley Consultancy on Carrot and Stick
  2. Parallel Intelligence: Humans and AI Collaboration - Darren Walley Consultancy on The Great Flattening: What It Means for Managers, Teams, and the Future of Work
  3. Employee Happiness & Engagement Crisis - Darren Walley Consultancy on Decisive Leaders
  4. Employee Happiness & Engagement Crisis - Darren Walley Consultancy on Leaders and Managers
  5. Employee Happiness & Engagement Crisis - Darren Walley Consultancy on Carrot and Stick

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