People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…
Month: November 2023
Employing a Veteran
I decided to write this article based on the typical behaviour of the new entitled generation or “snowflakes” that are now in the workplace, giving managers like me a hard time. In my current role I am actively employing veterans and demonstrating the terrific benifits. I want to champion the benefits of employing a veteran….
Bad Customers
Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
Customer Service Attitude
If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…