Is there a difference between leadership and management? Some of you may agree that you “lead” people and “manage” things. Or is leading and managing a dynamic and symbiotic relationship? Admiral Grace Hopper coined the phrase, “You manage things; you lead people.” a military background tried and tested that phrase. This article looks at the…
Life Lessons
The Power of Servant Leadership
The Power of Servant Leadership: Putting Your Team First is a concept that emphasises a leadership style focused on serving the needs of the team members and stakeholders rather than prioritising the leader’s interests. This approach is based on the idea that leaders should view themselves as servants first and foremost, working to support and…
Employee Re-Engagement
Employee re-engagement (make them happy) is not difficult once you recognise it is required. As a director, you may need to re-organise management because we all know that “People leave managers, not jobs”. Having looked at various companies and advised them on engagement, most of the time, it has been due to bad managers. Once…
Chain of Command
People who know me understand that the chain of command is the only management structure for me. It is the only management structure that has stood the rigours of time, proven itself robust, and I am confident will outlive any “woke” management system that falls out of the back of some student union bar somewhere…
Employing a Veteran
I decided to write this article based on the typical behaviour of the new entitled generation or “snowflakes” that are now in the workplace, giving managers like me a hard time. In my current role I am actively employing veterans and demonstrating the terrific benifits. I want to champion the benefits of employing a veteran….
Bad Customers
Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
Customer Service Attitude
If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…
A to Z of Filipina Magic – Part 1
When asked about retirement, my answer is now “Filipina Magic”. So, then I get asked by friends and colleagues all the time, “What’s so special about the Philippines?” Any man in the west who was raised as a gentleman and taught how to treat women by their mothers will completely understand why. We are fed…
Bad Management and Office Assassins – A reason to be self-employed
Bad Managers, Bad management and office assassins? It sounds like Game of Thrones! To be honest, I believe every company in the west is like this. You have your different sections, the self-imposed leaders and their loyal assassins. I left the British RAF in 2001. It was my first job and had been from the…
Employee Engagement – Another reason to be self-employed.
So, I decided this week to do an article on employee engagement as a part 2 article to “Bad Management and Office Assassins.” If you ask a lot of managers how they engage their workforce, they will look at you as though you just took a dump on their office desk. Why? Because they think…