If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…
Life Lessons
A to Z of Filipina Magic – Part 1
When asked about retirement, my answer is now “Filipina Magic”. So, then I get asked by friends and colleagues all the time, “What’s so special about the Philippines?” Any man in the west who was raised as a gentleman and taught how to treat women by their mothers will completely understand why. We are fed…
Bad Management and Office Assassins – A reason to be self-employed
Bad Managers, Bad management and office assassins? It sounds like Game of Thrones! To be honest, I believe every company in the west is like this. You have your different sections, the self-imposed leaders and their loyal assassins. I left the British RAF in 2001. It was my first job and had been from the…
Employee Engagement – Another reason to be self-employed.
So, I decided this week to do an article on employee engagement as a part 2 article to “Bad Management and Office Assassins.” If you ask a lot of managers how they engage their workforce, they will look at you as though you just took a dump on their office desk. Why? Because they think…
Servant Leaders
I am at that point in my life and career as a servant leader. That I find myself defending this style of leadership and mindset more and more often. There are many definitions of servant leadership, and during this article, I will try and show how I see it along with how I behave. For…
Me, Myself and My Mental Health
As before in my previous articles, I am not a medical practitioner in any aspect. However, having suffered from mental health issues myself, I believe it gives me the right to speak about it. Not only does it give me the freedom to talk about men’s mental health, but it will help me and hopefully…
The Dark Side of Emotional Intelligence
In my last article, we looked at Emotional Intelligence and its importance for managers and leaders and life itself. There is the dark side of emotional intelligence, which we will have all experienced at some time in our lives. Here I will look at the dark side of emotional intelligence and what to look for,…
Emotional Intelligence
What is Emotional intelligence? Emotional intelligence (or emotional quotient or EQ) is the ability to understand, use, and manage your emotions positively to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also…