Since birth, we have been guided by a set of social norms. Which effectively are unwritten rules that we live by. These unwritten rules guide how we live and determine how people react to us. In times gone by, most of these rules were called “good manners”. These would guide the behaviour of a lady…
Professionalism
Bad Customers
Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
Customer Service Attitude
If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…