Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
darrenwalley
Emotional Intelligence
What is Emotional intelligence? Emotional intelligence (or emotional quotient or EQ) is the ability to understand, use, and manage your emotions positively to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. It can also…