A Leader Does Not Need to Be a Manager, but a Manager Needs to Be a Leader In the dynamic world of business, the terms leaders and managers are often used interchangeably. However, they represent distinct roles with unique responsibilities and skill sets. While a leader does not necessarily need to be a manager, a…
Conflict Resolution
Bad Customers
Bad customers are becoming more common. People are behaving more entitled to the point where the customers act more entitled than the servers and customer service agents. Last week I wrote about bad customer service and that, in my opinion, it is getting a great deal worse in the UK especially. Coming from overseas after…
Customer Service Attitude
If you have ever travelled to the USA, you know that customer service attitudes are generally excellent, especially in the service industry. Why? Because almost all service industry employees rely heavily on their tips as part of their income. So, no matter how bad a day you are having, you will put on a smile…